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Installation and acceptance
In close liaison with your computer system maintainers we will install and set to work all delivered software applications and data files. Installation is largely automated, but there are aspects of installation on some computer systems that benefit from a step-by-step manual process. We will ensure, where appropriate, that your system maintainers can re-install the product un-aided should it be necessary. We provide support for all our products, especially in those important first few days and weeks of use when you are most likely to need help. Please see our Support page for more details. After installation we perform acceptance testing. A series of prepared tests based on the requirement specification are demonstrated to you. Following this you are invited to initially accept the software into use. After you have had time to fully use and evaluate the new capability, any shortcomings of the software according to the specification are rectified. The software product is then deemed acceptable to you. A twelve month warranty on latent defects is offered. This means that where a given defect can be demonstrated to have always been present, but not previously discovered, it will be corrected without charge. Latent defects can sometimes lie undiscovered because a particular section of software is only used rarely or an unusual sequence of events occur. |
Copyright © 2005 Archway Electronics Ltd |